Last updated 5 October 2026.
CRADLESHIPS Logistics provides parcel delivery, import clearing support and executive shuttle bookings through this app. By creating an account or making a booking you agree to these terms.
You must give accurate details about yourself, the parcel, the receiver and the addresses. You are responsible for keeping your password private and for what happens in your account.
The price of a delivery is worked out from the pickup area, the drop-off area, the service you choose and the weight you declare. If the parcel is heavier or different from what was declared, we may contact you about the difference before it is delivered.
A booking is confirmed only when we have received payment. Delivery times shown in the app are estimates, not guarantees.
You can pay by card or instant bank transfer through Paystack, or by bank transfer to our account. Card and instant transfer payments include Paystack's processing fee, which is shown before you pay. A transfer to our account is confirmed by our team after we see the money.
You can cancel a delivery in the app until your payment is confirmed. After that, contact us: we can cancel until the parcel is picked up. A shuttle booking can be cancelled in the app before payment is confirmed; after that, contact us.
Refunds are arranged with our team and paid back by bank transfer. If a payment reaches us after a booking has closed, we will contact you to refund it or make a new booking.
Do not send anything illegal, dangerous, flammable, explosive or perishable without telling us first, or cash, or anything the law forbids you to send. We may refuse or return a parcel that breaks this rule.
When the rider arrives, the receiver gets a delivery code by text message. The rider hands the parcel over only when given that code, and takes a photo as proof. Keep the code private until the parcel is in the receiver's hands.
If nobody is available to receive the parcel, we will contact you. A second delivery attempt or a return may carry an extra charge.
For clearing requests you upload the shipping documents and we handle the process with the relevant authorities. Duties, taxes and port charges are set by those authorities, not by us. The duty figure shown in the app is for your information; payment is arranged with our office.
Seats are held for a short time while you pay and are released if payment is not made. Your e-ticket is valid only once payment is confirmed. Please arrive before the departure time; the shuttle cannot wait.
We take care of every parcel and passenger. If something is lost or damaged while in our care, tell us within seven days of the delivery date so we can investigate. Our responsibility is limited to the declared value of the item or the amount allowed by law, whichever is lower.
We are not responsible for delays caused by events outside our control, such as road closures, weather, strikes or decisions of government agencies.
We may update these terms. The date at the top shows the latest version, and continuing to use the app means you accept it. These terms are governed by the laws of the Federal Republic of Nigeria.
You can reach us through the contact details under Account, Help and support.